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FAQs

Welcome to KitaabWorld! 

Here you have everything you ever wanted to know about KitaabWorld! If your question isn’t here, drop us a line at contact@kitaabworld.com and we will be happy to help.

General Questions

Where do you get your products from?

We source our products from publishers, authors and suppliers all over the world. Our main criteria is that it should reflect South Asian or diverse culture, and of course, it should pass our quality test!

What if I don’t like the products I got?

Just return them (yay!). However, only within two weeks of receiving them (boo!). Email us at contact@kitaabworld.com, and let us know the reason for the return. We would need you to send the product back ASAP and in good condition, and we’ll give you credit for the amount you paid once we receive the product.

How do I choose the books? 

Choose books by subject, format, language or country or look up our recommendations page

If you would like personal recommendations, please email us at contact@kitaabworld.com with the subject line 'Personal Recommendations'. 

How do you determine your pricing - would I get better prices at other large online retailers?

Since we're a small company, we keep our costs low and pass on maximum savings to you! We also do our best to match prices offered by large online retailers. If you happen to see a discrepancy between our prices and those of large online retailers, please do bring it to our attention.

We carefully curate the products on our site to ensure they are of high-quality, and also offer personal recommendations relevant to you.  We hope you will support our small and growing business.

I have a book/product that would be a great fit for KitaabWorld. What should I do?

Get in touch with us! We are always looking for fun South Asian products for our customers. We'd love to discuss how we can include it on KitaabWorld.

You have so many great products, I'm confused! Can you suggest or help me choose some books?

Yes, we would totally love to! Send us an email at contact@kitaabworld.com with some details such as names and ages of your children, their interests, and we'll get back to you with recommendations on books that we think they might like! 

I didn't find what I'm looking for. Can you help?

Yes, absolutely! We are constantly working on new additions to our inventory, and adding more choices in different South Asian languages. Feel free to reach out to us at contact@kitaabworld.com, with details on what you're looking for, and we'll try to find it for you!

Shipping and Delivery

How much is shipping?

We offer free shipping on all orders over $25 (before taxes) to a U.S. delivery addresses in the lower 48 states. We generally ship our books by media mail. Your order will be delivered within 3-10 business days after you place your order. Items must be shipped complete to one address. For orders below $25, shipping will depend on weight and volume and will be calculated at checkout.

Can I expedite my order?

Yes, you can select the priority shipping rate at checkout from UPS or USPS, so you will receive it faster.

I placed an order! When will I get it?

Once an order is placed, we usually ship it from our Silicon Valley warehouse as soon as possible but it may take up to 1-2 business days. If a product is out-of-stock, we will let you know as soon as possible, and provide an update on timeline. For domestic orders, we expect it to be delivered within 3-10 business days from you placing an order.

I haven’t received my order yet. What’s going on?

If you are in the US and it’s been over 3 business days since you received any update after placing your order, please email us at contact@kitaabworld.com with your name and order number. Thanks for your patience!

Wholesale and Bulk Orders

What if I want to buy A BUNCH of books from your website?

Please email contact@kitaabworld.com for a quote on your bulk request. Schools and Libraries, please see the next question!

We would love to include your books in our school or library.

That is awesome! Check out our School Purchase Orders page for more information.

Our prices are already very competitive as compared to other online book retailers. In addition, we care a lot about education and often provide additional bulk discounts based on order size. Please email us at contact@kitaabworld.com to discuss further.

Events

I have an event and would love to make KitaabWorld a part of it.

We love events, too, and would love to partner with you! Please email us at contact@kitaabworld.com with some details about your event. We can arrange something that’s a good fit for both of us.



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